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Q: Is Root Whole Body Open and operating during this time?

Our clinic services (naturopathic, acupuncture and chiropractic) remain open to support our community and patients at this critical time in our NW Slabtown location. We have temporarily suspended our massage, skin care, group classes and café services at this time per recommendations of Oregon Health Authority and by order of the Governor.

Q: How do I navigate the Governor's stay-at-home order?

We have been in contact with the Oregon Health Authority (OHA) each morning and we are reviewing legislation to ensure we are able to provide the optimal care for you during these challenging times.  According to the OHA, chiropractic, naturopathic, and acupuncture/herbal medicine services are considered essential heath care, so we are able to continue serving you in person or by telemedicine. Our clinic can remain open per Governor Brown’s most recent executive orders, and we may continue serving patients following safety guidelines as put forth by the OHA.

Q: Is Root open for in-person naturopathic, acupuncture and chiropractic appointments?

Along with others in healthcare, keeping our clinic open on a limited basis, safely, per industry guidelines is the best delivery of our mission during these times - to provide immune support, supplements & herbs, pain relief, guidance or even emotional support for our patients.That said, trust your comfort level- we also have telemedicine appointments available and highly encouraged at this time.

Our naturopathic, chiropractic and Chinese medicine physicians are available in-person to support you if needed. During appointment confirmations, we will ask a few extra questions about any new symptoms, recent travel, and recent personal contacts, and we will double check your temperature. Behind the scenes, we’re adhering to requirements and precautions from the CDC and OHA to ensure our facility is safe and clean.

Q: May I come into the clinic if I'm experiencing symptoms?

We are requiring telemedicine appointments for anyone exhibiting any cold and flu-like symptoms or compromised immune system. If in doubt, here’s a Coronavirus Self-Checker tool from the Center of Disease Control (CDC) that helps you navigate your symptoms.

Q: How do I schedule a telemedicine appointment?

Schedule like you would any other appointment online or by phone (503) 292-7668 or email hello@rootwholebody.com. Prior to your scheduled appointment, you will receive an email with a link to your appointment to a video conversation with your doctor or practitioner.

Q: Are telemedicine appointments covered by my insurance?

Many health insurance companies have adopted a temporary policy covering telemedicine appointments during this COVID-19 crisis, so if you’re an existing patient, nothing new is required other than to simply schedule a telemedicine appointment here.

If you are a new patient to our clinic, our billing team can verify your insurance within days – please reach out to hello@rootwholebody.com if interesting in scheduling a new patient appointment with any of our naturopathic, chiropractic or Chinese medicine physicians.

Q: Will you be placing Whole Body Health memberships on hold during this time?

Effective Saturday, March 21st, we will be placing all memberships on hold until we’re able to resume full services safely.  

We will be announcing ways to support our members’ health, virtually through livestream classes, workshops, events and demonstrations of what you can do at home.

We want to stay connected now more than ever and you'll be the first to know when we are bringing healing touch, mindful movement and healthy food to our community that will need it more than ever. If you have any questions at all, please don't hesitate to reach out to us at hello@rootwholebody.com or (503) 292-7668.